Privacy Policy

Information We Collect

When you register an account or use our services we gather details that allow us to operate smoothly and meet our legal responsibilities. This typically includes personal identifiers such as your name, date of birth, residential address, email address and telephone number. Payment information is collected when you deposit or withdraw funds, though we do not store full card numbers on our systems.

We also receive technical data automatically generated during your visit. This covers your IP address, browser type and version, device operating system, pages viewed, time spent on the site and referring website addresses. Location data may be inferred from your IP address to ensure we offer region-appropriate services.

How We Use Your Information

All data is used to create and manage your account, verify your identity, process transactions and provide customer support. We analyse player behaviour to improve our games, detect suspicious activity and prevent fraud. From time to time we may send you messages about account activity, security alerts or tailored promotions, but you can adjust your communication preferences at any time.

Statistical information that cannot identify you personally may be used for broader research, website development and marketing analysis.

Sharing and Disclosure

We do not sell personal data to third parties for their own marketing purposes. Information may be shared with carefully selected service providers who assist in delivering our services. These partners include payment processors, identity verification agencies, customer support platforms and licensed gaming regulators. Each partner is bound by strict contractual obligations to keep your data confidential and secure.

Disclosure may also occur when required by law, court order or regulatory request, or to protect the rights, property or safety of 2UP Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, maintain your session and improve site performance. Essential cookies allow you to log in and move between secure areas. Analytical cookies help us understand how visitors use the site so we can make improvements. Marketing cookies are used to show relevant offers both on and off our platform.

You can manage cookie settings through your browser or our cookie preference centre. Please note that disabling certain cookies may limit your ability to use some features of the website.

Data Security

We employ industry-standard security measures including encryption, access controls, firewalls and regular security audits to protect the personal data we hold. Staff are trained in data protection practices and only have access to information necessary to perform their roles. While we take every reasonable precaution, no system can guarantee complete security against every possible risk.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given. To exercise these rights, simply contact our customer support team with sufficient information to verify your identity. We will respond within one month, or sooner where possible.

International Transfers

Some of our service providers are based outside the UK. When personal data is transferred to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through contractual commitments or certification schemes.

Retention of Data

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. Account data linked to financial transactions is typically retained for six years to meet regulatory record-keeping requirements.

Changes to This Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain aware of how we collect, use and protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact our support team through the live chat or email address provided on the website.